 HOW WE WORK? |
| Prompt, Professional and Private |
We understand that prompt, accurate information, including timely investigative status updates is essential for benefit administrators to make comfortable and fair claim decisions
Our interaction with clients, claimants, pensioners and beneficiaries will always be honest and straightforward. We will always present ourselves in a non-adversarial way, with the highest character, professionalism and integrity. We recognize the right of insured and claimants to be treated with respect and privacy. We are not looking for the easy or expedient decision. We seek information that helps make the right claim decision for both the client and claimant.
We will provide a quality, readable, understandable and printable report. We expect to tailor our investigations, updates and reports to our client’s individual needs. Our goal is quality and timely information provided through professional interactions.
We employ the following methodologies while pursuing insurance investigation:
Approach/Methodologies
FIDELIFACTS PRIVATE LIMITED (FIDELIFACTS) places an emphasis on case management. Insurance claim investigation assignments made to FIDELIFACTS are controlled by a strict case management process:
Case Diagnosis:
Each assignment is reviewed to assess the scope of investigation and attendant budget necessary to fulfill case objectives. FIDELIFACTS responds to all assignments with a plan of investigation, budget, and FIDELIFACTS recommendations at the outset of investigation.
Client Authorization:
The plan of investigation and budget are approved on a case-by-case basis.
Investigation:
Investigation is undertaken to varying degrees in every case and can include identification and retrieval of documentary evidence, scene investigation, witness interviews, evidence collection, surveillance or other required activities.
Progress Reports:
Verbal or interim written reports and supporting documents are provided on a scheduled basis or when significant findings are encountered.
Status Review: Cases are monitored and reviewed in-progress and through completion. At the conclusion of planned investigation, each case undergoes a final review and analysis of findings in preparation for additional investigation or a Report of Investigation.
Report of Investigation: A complete written report is provided at the conclusion of planned investigation. The scope of these reports is comprehensive to include all relevant activities, findings and supporting documentation.
Capabilities/Coverage
FIDELIFACTS is staffed by, and associated with, well-educated, seasoned investigative professionals and attorneys utilizing contemporary sources and methods to achieve successful results.
Expertise of FIDELIFACTS investigators includes language skills, nation-wide work experience, as well as knowledge and understanding law of India.
FIDELIFACTS has also developed and maintained professional relationships with senior members of law enforcement and other governmental agencies nationwide.
Our provision to the Insurance market is an extensive, nationwide service and includes: |
| Claims Investigation Services Encompass |
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Accident/Loss Scene Investigation |
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Alive & Well Checks |
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AOE-COE Investigations |
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Auto Appraisals |
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Auto Liability & Bodily Injury Claims
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Commercial/Heavy Equipment |
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Contestable Death Claims |
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Continuance of Disability Interviews |
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Disability Investigations |
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Liability Appraisals |
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Life & Health Claims |
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Litigation Support |
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Marine & Property Claims |
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Property Loss Appraisals |
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Public Liability |
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Slip & Fall Investigations |
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Subrogation |
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Travel Claims |
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Written/Recorded Statements |
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Workers’ Compensation Investigations |
| Claims Investigation Assignments Include |
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Customized Management & Operational Reports |
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Electronic Reports, Photographs & Attachments |
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Field Investigation Time |
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Online Management of Assignment Details |
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Professional Case Management |
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Professional Reports |
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Secure access to all cases real time, 24/7 |
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Streaming Video |
| Contact a representative online or at (91) 11-28533479 / 28535521 to learn more about FIDELIFACTS PRIVATE LIMITED ability to support your insurance related investigations operations. |
